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Our Commitment to Quality

Our commitment to quality encompasses a secure environment, systematic operation standards and processes, and key quality metrics.

Maintaining a Secure Environment

Qual Pac’s building access is limited and controlled
Badge access
DVR based and web enabled cameras
Caged areas for high value items

Quality Standards and Processes

Management reviews
Visual workplace and standard methods
Training and accountability
Metric driven processes
Proven performance
Formal corrective action process
Customer feedback program

Metrics Driven

Defective Parts per Million (DPPM)
Delivered as intended, correct product, defect free, invoiced correctly
Orders shipped on time per customer’s intended ship date
Customer satisfaction measured
Customer surveys