Our Commitment to Quality
Our commitment to quality encompasses a secure environment, systematic operation standards and processes, and key quality metrics.
Please contact Pro Pac or call 888-318-0083 to talk with us about our order fulfillment services.
Maintaining a Secure Environment
- Qual Pac’s building access is limited and controlled
- Badge access
- DVR based and web enabled cameras
- Caged areas for high value items
Quality Standards and Processes
- Management reviews
- Visual workplace and standard methods
- Training and accountability
- Metric driven processes
- Proven performance
- Formal corrective action process
- Customer feedback program
Metrics Driven
- Defective Parts per Million (DPPM)
- Delivered as intended, correct product, defect free, invoiced correctly
- Orders shipped on time per customer’s intended ship date
- Customer satisfaction measured
- Customer surveys